Every organization wants to get and keep more profitable customers. Building a work culture with highly engaged employees helps drive this purpose. But, until now, leaders have struggled to quantify culture and monetize the impact of employee engagement on critical business metrics.
Leaders attending this session will walk away understanding the key steps to assessing and proving the significant financial impact employee engagement has on their organizations. During this presentation, Gregg Lederman will introduce the “360° View” that links employee engagement to customer, employee, and financial metrics that directly impact revenue-generating and cost-reducing goals.